Excellence in Customer Service for Hospitality

• Flexible Online Learning
  The course is delivered online, enabling learners to study from anywhere and at any time that suits them.
• Nationally Recognised Qualification
  Upon successful completion, learners receive a NCFE Level 2 Certificate, recognised by employers across the UK.
• Expert Tutor Support
  Learners have access to qualified tutors for guidance and support throughout their learning journey.
• Interactive Learning Materials
  The course utilises engaging and interactive online materials to enhance the learning experience.

Additional Information

Typical course length: 12 weeks 
Course level:  Level 2 Certificate 
Awarding body: NCFE
Minimum age:  19 years old 
Course price:  FREE* (valued at £800) 

*Eligibility criteria apply for funded courses

By completing this course, you will gain a nationally recognised qualification, which can significantly enhance your employment prospects in various roles within the hospitality sector.  

The course develops knowledge by teaching the principles of high-quality customer service, tailored specifically to the hospitality industry. It enhances communication, problem-solving, and professionalism while building confidence in handling real-world customer interactions. The course also covers industry-specific standards, including health, safety, and legal requirements.

The course also provides a solid foundation in hospitality preparing you for further study or progression into higher-level qualifications and roles.

What will I learn?

The course is divided into the following units:

Unit 1

Principles of customer service in the hospitality sector 

Unit 2

Understand effective teamwork in the hospitality sector 

Unit 3

Understand legislation and guidance relevant to the hospitality sector 

Unit 4

Understand professional personal standards in the hospitality sector 

Upon completion you will be able to demonstrates your ability to deliver professional customer service in the hospitality industry, valued by employers.

You will be equipped with the skills, knowledge, and confidence needed to work effectively in a hospitality environment with developed communication and teamwork skills, understand how to manage customer expectations, and gained a clear understanding of how to handle complaints professionally.

By gaining this nationally recognised qualification you will be better prepared for employment in the hospitality sector to feel confident progressing to further training or more advanced roles.

1. You must currently live in a Non-Devolved Area of England or the Great London Area (GLA). If you live in GLA you must evidence you have permission to remain here for the next 365 days. You must have residency to be in the UK/EEA for the purposes other than study when enrolling onto the course.
2. You must be over the age of 19 or older (on 31 August 2024) and be able to fully commit to this course.
3. You must have the relevant ID to register for this course. (passport, visa/permit, birth certificate or driving licence and proof of address within the last 3 months)
4. You must not have done this qualification at the same or higher level previously.

The course is delivered remotely and you will need a laptop or computer to be able to access and study on this course.